5

Last spring I had the belt and tensioner replaced on my BMW at Broad Strokes. While my car was at the dealer this Fall for work on a separate recall issue, they noticed that the belt was being chewed apart on one side. My car was at the dealer overnight for the recall, but I called Amy the next morning before leaving to pick it up. Her first concern was my safety and whether the car was safe to drive. I emailed her a picture showing the problem. As the belt was fully on the tensioner, she felt that it was OK to drive from the dealer to the shop. She immediately ordered new parts and had me come in on my way back from the dealer. When I arrived I was treated like family and was informed that the parts would arrive in a few minutes. About an hour later I was out the door with everything repaired at no charge. I don't know where the fault was--a bad part perhaps. But whatever the reason, I really love a company that stands behind their work, respects their customers and cares about their safety.

4.5

Best price for the bang, best quality and care of your car. Staff is fully knowledgeable in BMW parts and cars alike. They provide options based on what the car needs to keep you safe on the road.

5

Awesome service.

5

I appreciate the level of detail that is provided in the reports. It allows me to make informed decisions and to plan ahead. Amy is very attentive and I have never been dissappointed.

5

5

Service excellent which is a gift today !

5

5

Broad Stroke is owned and staffed with professionals from the top-notch customer service to the amazing depth of knowledge they have with respect to BMW’s. They utilize the most high-end tools and equipment providing clear and concise information regarding the services that they provide. It’s the only place to take your BMW.

5

Easily the best place to take your BMW, it's kind of out there to take your car, too but it is well worth it. They give you an in depth analysis and report of your cars conditions with recommendations of what to fix and why it may need to be fixed. They also provide helpful pictures. Take your BMW here please!

5

Love it here, they are super honest! Amy is amazing and they really give you all the information.

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