7/27/2018
5

7/27/2018
5

Awesome work and customer service.

7/27/2018
5

Friendly people, nice experience for a first time bmw owner.

7/27/2018
5

Best experience spending $2000 to fix my car than I ever thought was possible :) Amy was so compassionate and REAL from the second we spoke. I also made sure to meet Parker when I picked up my vehicle and the same genuine sincerity and compassion from him as well! If the secret get's out, nobody will EVER visit another BMW dealer again !! Dead serious. These guys have it figured out...the diagnostic report came with actual photos of the actionable item or parts on my car?! Who does that? Anyway, I never felt so good about dropping 2K on my car in my life hahaha Well done guys #customer4life

7/14/2018
5

As my X-3 28d was over the 50k miles marker and out of basic warranty I brought it to Broad Stroke when the check engine light came on. Chris, the technician diagnosed the issue as one or both of two problems to the diesel exhaust system then Amy, the service writer, contacted a former colleague at a BMW dealership elsewhere who indicated to her that the problem may be covered under an unpublished extended warranty. At that point the repair shop could have just fixed the vehicle and charged me for it and I never would have known the difference but instead they informed me of the possible warranty and suggested I take it to the dealership, which I did. BMW Seattle then fixed the problem under warranty at no charge to me (kudos to them too for squeezing me in and fixing it promptly). That kind of honesty, ethics and professionalism in any business is rare these days but Broad Stroke has earned a permanent customer from this as a result and hopefully more customers as a result of this review. These folks are all former employees at other BMW dealerships and really know their stuff! Thanks Broad Stroke!

6/27/2018
5

6/27/2018
5

Very thorough excellent service.

5/27/2018
5

5/27/2018
4

Excellent services their nice friendly people there

4/27/2018
5

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